Patient’s Rights
As we regard each of our patients as our associates. We educate him/her about medical care, value every patient’s unique needs, and cater to them with personalized, innovative care. We strictly and willingly follow patient’s rights with mutual co-operation and satisfaction of patients and our staff. We regard this as our key responsibility. For the benefit of us all, we would like you to have the following rights.
- To know the name, identity, and professional status of all service providers, including the physician who has attended you.
- To receive the latest and thorough updates regarding your diagnosis, treatment, and prognosis via easily understandable communication.
- To have access to all your medical details through your consultant
- To have complete information about your proposed procedure, drugs on treatment, possible benefits, side effects, if any, known risks or limitations, costs involved, recovery and related issues, likelihood of success, and alternative procedures or treatments, if any.
- To be informed of any hospital policies, procedures, rules, and regulations applicable to your treatments.
- To accept or refuse any procedures, drugs, or treatment and be informed about its consequences.
- To have your privacy intact; maintain your consultation, examination, treatment, and communication records confidential.
- To be given supportive care, including pain management, treatment of symptoms, mental and spiritual needs, even in the case of terminal illness.
- To help you in getting consultation from another physician, however, at your own cost.
- To request consultation with the Hospital Ethics Committee regarding ethical issues of your care.
- To be transferred to another facility at your request or when medically appropriate and legally permissible, you have a right to be given a complete explanation concerning the need for and alternatives to such a transfer. The facility to which you will be transferred must first accept you as a patient.
- To know if your care involves research or an experimental method of treatment, and that you have the right to consent or refuse to participate in the same.
- To voice your complaints, to have them reviewed and resolved without any fear or penalty. You have the right to be informed of the response to your complaints.
- To expect reasonable continuity of care and be informed by care providers of realistic patient care options when hospital care is no longer appropriate. You are a part of the discharge planning process.
- To examine your bill and receive an explanation of the charges regardless of the source of payment.
If you are unable to exercise the above stated rights, your next of kin/legally authorised surrogate/guardian has the right to exercise these rights on your behalf.
