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Privacy Policy

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At NIO, we are committed to protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including but not limited to:

  • Name
  • Contact details (phone number, email address)
  • Appointment requests or enquiry details
  • Medical information shared through forms or consultations

b. Non-Personal Information

Automatically collected data such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the website

This information helps us improve website performance and user experience.

2. How We Use Your Information

The information collected is used to:

  • Schedule appointments and respond to enquiries
  • Provide medical services and follow-up care
  • Improve our website, services, and patient communication
  • Send important updates related to appointments, services, or hospital information
  • Maintain internal records and comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Medical Information & Confidentiality

Any medical or health-related information shared with us is treated as strictly confidential.
Such information is:

  • Accessed only by authorised medical and administrative staff
  • Used solely for diagnosis, treatment, and healthcare services
  • Stored securely in accordance with applicable healthcare and data protection regulations

4. Data Security

We implement appropriate technical and organisational measures to safeguard your information, including:

  • Secure servers and encrypted systems
  • Restricted access to sensitive data
  • Regular monitoring to prevent unauthorised access or misuse

While we strive to protect your data, no method of transmission over the internet is completely secure.

5. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance website functionality
  • Understand user behaviour and preferences

You can choose to disable cookies through your browser settings. Some website features may not function optimally if cookies are disabled.

6. Sharing of Information

We may share information only when necessary:

  • With healthcare professionals involved in your treatment
  • With trusted service providers who assist in website or system operations
  • When required by law, court order, or regulatory authorities

All third parties are expected to maintain confidentiality and data security.

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of such third-party sites. Users are encouraged to review their privacy policies separately.

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete data
  • Withdraw consent where applicable, subject to legal and medical obligations

9. Children’s Privacy

Our website and services are intended for general use, including paediatric eye care. Any information related to minors is collected only with the consent of a parent or legal guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or hospital practices.
Any updates will be posted on this page with the revised effective date.

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